Terms and conditions

PRICES
All prices are correct at time of going to press (January 2024) and are shown in GBP exclusive of VAT which will be added at the current rate. We reserve the right to make adjustments in the case of error or forces outside of our control.

PAYMENT
We take your security very seriously and the purchase area of our website is secured using industry standard Secure Socket Layer technology to allow for encryption of your payment card details. Payment is taken either through the Website via a third party (Global Pay) and your payment card details are not stored on the Website. If an order is placed via telephone, your payment card details are encrypted and not retained by the Company. Payment can also be made by bank transfer or cheque made payable to Grand Illusions. For payment by Debit or Credit Card (Access, Mastercard, Visa, Switch or Delta), please telephone the office on 01747 858300.

Account Name: GI Home and Garden Limited
Account Number: 01353152
Sort Code: 40-41-01

If you have a credit facility with Grand Illusions, terms are strictly 30 days. Accounts more than sixty days overdue will automatically be passed to our legal representatives for collection and interest and court fees will be added to the invoice. New orders will not be processed when an account is overdue. New customers will be supplied on a pro-forma basis. Pro-forma orders will be kept open for 15 days but cancelled after that time if no payment or correspondence received. A credit facility is not automatically granted but if you would like to apply for an account after completion of your initial order, please telephone the office on 01747 858300.

ARTISAN STYLE
Every effort is made to photograph our products in order to convey shape, weight, size, colour, texture and finish as accurately as possible. However, due to the style, nature of the materials used and variety of manufacturing processes employed to produce Grand Illusions products, there will inevitably be slight variations and natural imperfections from product to product, even within the same batch. This is what makes each product characterful and oftentimes completely unique. Descriptions often include words that relate to a finish or style (eg: Antique, Vintage, French, Gold, Zinc, etc) and should not be taken at their literal meaning.

DELIVERY
Your order will be delivered by a courier(s) of our choosing based on the size and weight of your order and delivery address. Deliveries will be made on pallets when necessary. In the case of pallet deliveries we will be in touch with you to arrange a convenient delivery date. Timed deliveries are available but surcharges will apply. A redelivery charge of £40 per pallet will apply upon refusal of a delivery or if nobody is present to accept the delivery.

  • UK Mainland

Minimum (first) order value is £300.00 (Net)

Free carriage on orders over £500.00 (Net) unless the order includes furniture/mirrors “Heavy Items”), which will incur a delivery charge of £35.00 (Net) as a contribution towards the cost of delivery.

Orders under £500.00 (Net) with no mirrors/furniture (“Heavy Items”) will incur a delivery charge of £20.00 (Net).

Orders over £1,250 (Net) will be delivered completely free of charge.

  • Scottish Highlands & Islands, Northern Ireland, Channel Islands, Isle of Man, Isles of Scilly, Isle of Wight (as defined below)

Minimum order value is £450.00 (Net)

All orders will incur a delivery charge of £35.00 (Net) or £75.00 (Net)/pallet.  Alternatively, we would be pleased to arrange delivery to your UK shipper, where UK Mainland delivery charges apply.

  • Scottish Highlands (AB30-63, DD8-10, FK8, FK17-21, IV1039, IV57-63, PH4-17, TD15)
  • Scottish Islands (HS1-9, IV40-56, KA27-28, KW1-18, PA20-88, PH17-50, ZE1-3)
  • Northern Ireland (BT1-94)
  • Isles of Scilly (TR21-25)
  • Isle of Wight (PO30-41)

For delivery to Channel Islands (JE1-3, GY1-9) and Isle of Man (IM1-9, IM86, IM99) please call our sales team.

PRODUCT AVAILABILITY
All orders are subject to availability. If a product is out of stock or has been oversold we will attempt to contact you as soon as possible to agree an alternative product choice. While we can accept “preorders” for certain products, please be aware that a delivery charge will apply when the products are
back in stock.

DAMAGES/SHORTAGES
Any damages/shortages should be reported by email within 3 days of delivery, [email protected].  In the case of damages, we request that you send us photos clearly showing the damage and scale, where possible.

PACKAGING
At Grand Illusions, we understand the environmental impacts of our actions and we are constantly working to reduce our waste, increase the amount we recycle and minimise the on-going impacts of our business.  From using 100% recycled cardboard and bio-degradable packaging, to carefully reviewing our logistics, we place real importance on ensuring we operate in the more environmentally minded way possible.

All products are packed within sturdy cardboard outers with extra protection provided by a combination of bubble bags, bubble wrap, shredded cardboard, tissue paper, recyclable airbags or Eco Flo. 

Shredded cardboard is generated from original supplier packaging that might no longer be fit for transportation but is an excellent way to repurpose board that would otherwise be wasted.  Please recycle through existing home or commercial facilities.

All our branded outer cartons are made from 100% recycled board and are fully recyclable. Please recycle through existing home or commercial facilities.

Our bubble bags are biodegradable, resulting in the reduction in plastic pollution and can be recycled in the existing plastic waste stream in home or commercial composting facilities. 

Eco Flo is 100% biodegradable, made from sustainable raw materials in a low energy manufacturing process.  Please reuse this loose fill, recycle with cardboard, paper or recycle through composting.

In some instances, original supplier packaging is used so that unnecessary waste is not generated.

PRODUCT COMPLAINTS
We take product complaints very seriously.  In the first instance, please submit your complaint in writing (letter or email,) to our company address (SP7 0QW) or [email protected] or call us on 01747 858300. 

We supply products for private use only.  If our products are used in a commercial environment, we accept no liability for any loss of profit, business or potential business or any business interruption caused. 

We are not liable for third party product issues that are deemed to be beyond our control.

AREAS OF EXCLUSIVITY
For decades our products have been predominantly sold through a selection of wonderful independent High Street shops like your own and we just love adding to that family.

When a sale was as simple as a customer walking into a physical shop, we had the luxury of offering a degree of exclusivity to our stockists in an attempt to minimise the chance of your customer seeing the same Grand Illusions stock two doors down from you.  Today the landscape is very different with our customers selling across multi channels (eg: through shops, websites, country fairs and Amazon to name but a few) and it has of course become impossible for us to influence or regulate what is being sold where, how and to whom.

Particularly with recent global events so many of our customers have needed to invest in and grow their online presence to capture trade that has left the High Street, thereby opening up competition to a much wider platform.  We do feel, however, that there is enough trade out there for all our stockists to rub along together.  After all, healthy competition is what makes us stronger.

CONTACT US
If you have any questions regarding Grand Illusions or the products featured online, please contact our friendly sales team between 09:00-17:00 Monday to Friday.  Outside of these hours we will contact you the next working day.

Grand Illusions, Blynfield, Stour Row, Shaftesbury, Dorset, SP7 0QW

01747 858300
[email protected]

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